About our response to your email or telephone call, then the directory.  eMail is our Primary Contact Channel, Telephone return call from email and for follow up.  Please call first if you wish but email is better for now.

After the armed robbery of October 10, 2010 and Needing a new environment, in an organized manner, we have been moving out of that building as weather allows.  Internet is now back up and telephones are now re-connected but there is a defective cat 5 wire somewhere holding up use of the telephones for a few more days.

Phone Voice Mail, March 24, 2008 through January 2009, a catastrophic event, emergency relocation, and issues with AT&T sent us to an alternate phone service: If no one can get the call, we are on other lines, ALL in assembly helping on orders, it is a holiday / weekend, ice / wet snow, seasonal flu / intestinal bugs, or simply very early in the morning or late in the evening; Please, if you leave a (1) message regarding a new sales order someone will call you back as soon as we can.  If you have Caller ID Block, Please press *82 before dialing.  E-Mail  (1) using the complete directory list but the above still applies.  Adding more staff reduces our ability to compete with the Chinese and still supply you the excellent quality product that has built our 19 year old name.

eMail Directory for: (Please supply your state, or even better, a detailed contact information in your email.)  Please select a mailbox, not all mail boxes.

•  Hiring the expertise of Ron Rathbone for Battery Design and Research.

• Customer Service - RMA's, RBE

•  New Sales RBE Alternate: sales@allbroadcastbatteries.com
•  Technical Support: Batteries, Chargers Alternate: sales@allbroadcastbatteries.com
• Electrical Contractors, New Construction, Commercial, Residential, Electrical Maintenance Alternate: sales@allbroadcastbatteries.com

•  Employment Opportunities

• New Sales: All territories: You may place your order directly through our on-line store:  Ignore the final dollar value.  It is a free store front with limited CGI script.  We will generate a final sales order and contact you with the actual dollar amount for payment and completion. www.rathboneenergy.biz

• We are in a "sleeves rolled up" small business environment. Everyone here catches calls, writes up orders, receives, packs and ships, and helps the techs as needed. We custom assemble every battery pack to client specifications and we are very good.

• Since mid-January 2008, Credit Card charge backs have affected our banking accounts, cash flow, our vendor relations, our ability to purchase inventory, and our nerves to the point where we have been forced to turn ALL credit card charge backs over to attorneys to collect ALL charges caused by the credit card charge back, another joke.  Never pay an attorney up front, never!  Depending on current cash flow and outstanding checks to vendors or credit cards these credit card charge backs can easily cause over $1,000.00 in fees per incident. 
   

• In a good or bad economy we receive many communications, But we are in and economic depression which is very different.

• Even so, We are SO Thankful that we receive hundreds of emails per day,
   

• We are SO Thankful that we receive +/- 65 incoming sales calls and new orders per day. Between us we receive > 400 emails per day, and as we try to do all things, the voice mail will overflow. If we add more staff we cannot compete with the Chinese and Still give you the Quality that has built our Excellent 19 year old company name and quality reputation.
   

• We custom assemble hundreds of new battery packs new inserts, and rebuild hundreds of different type batteries. We always have a lot to catch up on in returning telephone calls and emails. There is back office check in and receiving, front office sales entry, invoicing, and money processing, money management and purchase orders, and everything involved with battery assembly as well as rebuilding batteries, and then packing and shipping. There are many steps involved.

• If over 12 weeks from the date we received your payment. 

☺Telephone Directory

• The 800 number was dropped.  For some time our 800 number has been abused by non-paying consultants wanting us to do their work for free. We have considered establishing a 900 number but the world credit card distributors have clearly proven not to support the merchant when a proven frivolous charge back is claimed.

• *82, 1-865-484-1783

• Ext. 116, Repair Service Center: Today it is cheaper to buy a new charger than repair an old one.

• Ext. 117, Battery & Charger Engineering Design & Consulting

• Ext. 119, Marketing

• Ext. 303, Rathbone Energy Employment, Consulting or Contracts

• Ext. 304, Tech Support Batteries & Chargers

• Ext. 320, Purchasing For Rathbone Energy

• Ext. 321, Accounts Receivable For Rathbone Energy, Inc.

• Ext. 325. Fuel Cell Research, Hydrogen

• Ext. 326, Lithium Iron Research

• Ext. 304, Electrical Contractor Installation and Maintenance, Electrical, Fiber, Cable

Hours  & Holiday Schedule

Ship To for rebuild/recell of your dry cell nickel cadmium, nickel metal hydride, or lithium ion batteries.

Current Language: Southern English.  We are not English majors but we have manners and our vocabulary skills are strong enough that we do not need to depend on negative adjectives for the bulk of our communication.  Have your heard the grammar of news reporters lately?

Consequences of a Credit Card Charge Back  We can no longer accept credit cards.

Payment Terms

Turn-around

Limited Warranty Points

Limited Warranty

Disclaimers

(Due to continuing development all prices & specifications are subject to change without notice).